Shipping policy
Last updated: July 28, 2026
Thank you for shopping with Swoon. We’re committed to processing and delivering your order as quickly and smoothly as possible. Please review our shipping policy below.
Order Processing
Orders are typically processed within 1–2 business days after payment has been received and verified.
Orders placed on weekends or U.S. holidays will be processed on the next business day.
During periods of high demand, promotions, or product launches, processing times may be slightly longer. If there is a significant delay, we will notify you by email.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
Estimated delivery times:
- Standard Shipping (U.S.): 3–7 business days
Delivery estimates are not guaranteed and may vary due to weather, carrier delays, customs, or other circumstances beyond our control.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active after shipment.
Shipping Destinations
We currently ship throughout the continental United States.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Swoon is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
If you notice an error, please contact us immediately. While we will do our best to assist, we cannot guarantee changes once an order has entered fulfillment.
Lost, Stolen, or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is under the carrier’s responsibility.
If your package appears lost, delayed, or marked as delivered but cannot be located, please contact the shipping carrier first. If additional assistance is needed, contact our support team and we will gladly help investigate.
Swoon is not responsible for packages lost or stolen after confirmed delivery.
Damaged Shipments
If your package arrives damaged, please contact us within 7 days of delivery at support@heyswoon.com.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the shipping packaging
This allows us to evaluate the issue and provide a replacement or other appropriate resolution.
Shipping Restrictions
We reserve the right to limit or decline shipments to certain regions where delivery services are unavailable or unreliable.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Swoon Wellness, Inc.
2665 S Bayshore Dr, Suite 220-30
Miami, FL 33133
United States
Email: support@heyswoon.com